Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You can always contact us for any return question at aquafunk00@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aquafunk00@gmail.com.

Refund Policy for Aqua Funk Aquatics

Thank you for shopping at **Aqua Funk Aquatics**. We strive to provide the highest quality aquatic life, gear, and apparel. Because we deal with both living organisms and manufactured goods, our refund policy varies by product category.

1. Live Fish & Aquatic Plants
Due to the sensitive nature of shipping live animals, we offer a **Live Arrival Guarantee** under the following conditions:
 **Notification:** If your fish or plants arrive deceased (DOA), you must email us a clear photo of the animal in the **unopened** original shipping bag within **2 hours** of the carrier’s recorded delivery time.
 **Resolution:** Valid DOA claims will be issued a store credit for the cost of the fish. Please note that shipping costs are non-refundable.
 **Exceptions:** We cannot guarantee survival once the fish has been released into your aquarium, as we have no control over your water parameters or existing livestock.
2. Fish Food & Dry Goods
 **Returns:** You may return unopened and unused dry goods (filtration, additives, lighting) within **30 days** of purchase for a full refund to your original payment method.
 **Food:** For safety and biosecurity reasons, fish food (frozen, pellet, or flake) can only be returned if the safety seal is completely intact.
 **Shipping:** Customers are responsible for return shipping costs unless the item arrived damaged or defective.
3. Apparel & Home Decor
**Made-to-Order:** Many of our clothing items and home goods are printed specifically for you. We accept returns or exchanges only if the item is **defective** or if there was a **printing error**.
**Sizing:** Please consult the size charts before ordering. Since these items are custom-printed, we generally cannot offer refunds for incorrect size selection.
**Timeline:** Claims for misprinted or damaged items must be submitted within **15 days** of receiving the product.
4. How to Start a Return
 please contact us at **[aquafunk00@gmail.com]** 
To initiate a return or report a DOA, please contact us at aquafunk00@gmail.com with your order number and relevant photos. 
Returns will need to be sent to the following address: (Upon Request)

Note>>> All refunds are processed within 5–7 business days after we receive and inspect the returned items. Store credits for live arrivals are typically issued within 24 hours of claim approval.